Forum Discussion

Drake-86's avatar
Drake-86
Joining in
12 months ago

Account showing old details

Can anyone help please.  I started a new contract last month but when I log in to my account it brings up an old account and all those details.  Thanks!

3 Replies

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  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    12 months ago

    Hi Drake-86,

    Thanks for using the Community Forums to get this issue with your MyVM details looked into, I am sorry if this has been causing some confusion! I would be more than happy to look into this for you.

    Can I ask if you've moved home recently? Or maybe you're a returning customer under a different address now? 

    Any further information about this will help us in figuring out what needs to be done on our side 😊

    Thanks,

    Megan

    • Drake-86's avatar
      Drake-86
      Joining in
      12 months ago

      Hi Megan,

      I’m a returning customer but have moved address.

      Thanks

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        12 months ago

        Hi Drake-86, 

        Thank you for expanding and clarifying. I'm going to send you a private message in a few moments so we can take some details and have a look over things.

        Please respond to this when you can and we'll proceed from there.

        Thanks,