Forum Discussion

Kieran182's avatar
Kieran182
Just joined
10 months ago

2 account numbers

I seem to have 2 account numbers listed in my emails for my order but only have one active order for broadband

3 Replies

  • Kieran182's avatar
    Kieran182
    Just joined
    10 months ago

    I am having this issue having cancelled a previous order and setting up a new one. the online webchat has been less than helpful

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Kieran182 

      Thanks for posting and welcome to the community.

      This is something you'll need to speak to the sales team with, please call on 0800 183 1234 as there is an update about the order.

      Best wishes.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey Kieran182, thank you for reaching out and I am sorry to hear about this.

    Have you ordered this twice by accident?

    I can also see my colleague has replied to a previous thread about this.