Forum Discussion

N3XUS's avatar
N3XUS
Joining in
2 months ago
Solved

TiVo to 360 upgrade

I was recently offered the upgrade to 360 from TiVo and accepted without reading up on it. Now that I have, I would like to keep TiVo box. I haven't received the 360 box so can I just refuse to take it in or set it up and be able to keep the TiVo?

360
Tivo
Upgrade
  • japitts's avatar
    japitts
    2 months ago

    TV360 (running Horizon software) is a totally different TV platform to TiVo/V6 (running TiVo-software) - meaning the conversion from TiVo/V6 > TV360 is as much an account one as equipment swap.

    If your new TV360 box has been ordered, it's probably too late - however, waiting on this forum for a response may delay things too much.. it could potentially be clear of the Bank Holiday weekend.

    Try calling in, there's no guarantee but time could be of the essence.

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    TV360 (running Horizon software) is a totally different TV platform to TiVo/V6 (running TiVo-software) - meaning the conversion from TiVo/V6 > TV360 is as much an account one as equipment swap.

    If your new TV360 box has been ordered, it's probably too late - however, waiting on this forum for a response may delay things too much.. it could potentially be clear of the Bank Holiday weekend.

    Try calling in, there's no guarantee but time could be of the essence.

    • N3XUS's avatar
      N3XUS
      Joining in
      2 months ago

      Thank you for the reply. I've managed to WhatsApp message and the upgrade has been cancelled. Time was definitely of the essence as I received the new remote last evening and the software update was scheduled to be done 5 days after receiving it. Luckily I was able to cancel the update and have to return the new remote. Just waiting for an email confirmation now to put my mind completely at rest

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 months ago

        Hi N3XUS thanks for posting here in the Community although we're sorry to hear of your concerns raised.

        We appreciate most of this is now resolved for you but we're just checking, do you still require any help or is all sorted now for you?