Getting very, very frustrated.
I just need someone to swap my box for a v6 as mine no longer supports netflix.
I don't know who can help me. I can't seem to get hold of anyone that will give me a straight answer. It's driving me insane
I've asked for that privately. They say they they no longer do a v6
No, I don't think so. Everything is fine apart from Netflix. It's giving me a nw-4-7 code
Forum TeamHi Cherrill1
Welcome to the Community Forums.
Sorry to hear of the issues you've had with accessing Netflix on your TIVO. As the community has advised, the old TIVO set-top box no longer supports Netflix. Netflix removed their app from legacy devices, including our VM TiVo box on 07/11/2024. This means Netflix is no longer compatible with your current box(s). The good news is we can look to upgrade your current box to TV360 free of charge.
Please join me over private message, so we can go through account security, and we can get this ordered for you on our side.
You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
The good news is we can look to upgrade your current box to TV360 free of charge
The OP specifically asked at the start of this thread for a V6. Migrating to a TV360 is a very different proposition.
TiVo's are fault-replaced with V6 as a matter of course. Does your TiVo have any service faults with it?
Thanks for the reply, I can't seem to find a way of sorting this so hopefully someone will get back to me soon.
Hi Cherrill1
Tivo boxes haven't supported netflix since last November - see the following thread :-
/netflix not supported on tivo boxes
A member of the forum team may pick this up for you in a day or two and help.
Yes, if you have an existing Tivo, you should be able to get a V6 replacement. However, AFAIK VM have to pay a licence for the Tivo software, so are more likely to push you towards the 360 Horizon platform as this is a VM licence. Note the change from Tivo to Horizon is non reversable, so think do read up on the cons and pros of this change.
If you wait here a day or two a VM Mod should pick this up and discuss with you.
