Continuing the saga,ordered a remote on chat ,still waiting after 5 days, spent 4 hours on WhatsApp and phone trying to get a upgrade and order a remote with no success, kept passing me from one dept to another, in the end the Asian operator told me that somebody would call me back from the UK, still waiting , have put in a complaint but I am not holding my breath
Forum TeamHi Roy16
Welcome back to the community forums
Sorry to hear you're having issues with your remote order. I can see on the systems at our side that you have since spoken with the team and looks to all be resolved for you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
Thanks for the message, one thing I don’t seem to have a upgrade to 360 box option in my v6 box settings
thanks Roy
Hi Roy,
The upgrade button probably won't appear until you receive the 360 remote. It should appear either on the Home screen or in Apps & Games.
Info below from https://www.virginmedia.com/help/tv/virgin-tv-360
Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box
1. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360.
2. Pop the telly on: check its set to the correct Input and Virgin TV’s playing.
3. Grab its old V6 remote control: tap the Home button, select Apps & Games > Upgrade To Virgin TV 360 Now > OK.
4. Follow the instructions on your telly: when you see it’s ‘Time to make the big switch’, remove the red tab from just one new 360 remote (doesn’t matter which).
**Nothing happening? **
Try pressing OK on the new 360 remote. Or grab the V6 remote again, press the red button and enter 847446 (the verification code) to start the upgrade.
If the new remote doesn’t work when the upgrade’s finished (it should), try pointing it at the TV box: hold down the TV and 0 buttons together for 10 seconds (may take a few tries). Remember to use the 2nd 360 remote for the 2nd TV box, when it’s upgraded itself.
Downloadable instructions:
How to do a Virgin TV 360 software upgrade and install Mini boxes
How-to video:
Watch now
