Since moving to digital voice 2 weeks ago when we set the correct time on the BT digital handset when a call comes in it sets the handset phone 1 hour in front.
When you change it back and get another call it reverts back to 1 hour in front again their is a issue with your CLI information that needs sorting.
I have created a new thread from the ghost call issue since been accused of hijacking the thread
VM are engaged in denial and deflection, it is disingenuous.
We see it here for the VOIP time / date issues.
Also total radio silence on the Connect app repeatedly corrupting Hub 4.
We saw it in the past over allowing VOIP Ghost Calls via the Hub 5 TEL 1 port & claiming it was a customer handset issue.
Just wanted to post an update:
I wrote a complaint via the my virgin media page about this issue yesterday. I had a phone call about 25 minutes ago from someone within VM who said they've fixed the issue and that the hub will need rebooting. I rebooted the hub and then called the landline from a mobile, the time is now correct.
After a lot of phone calls, messages on here and a complaint we finally got there! Thanks to all those involved to get this working again. I hope this "fix" has been applied to all those who are having issues.
Credit where it is due....... The same thing happened to me. I was so surprised that at first I thought it was some kind of scam!
Reassuring to know that Virgin can act on these posts and that they can be responsive to customer reports of technical problems. Well done Virgin!
Well what a total surprise. Clocks went back one-hour in UK early this morning.
After the past couple of years VM have gone wrong on each clock change and this summer added an extra incorrect time change for luck.
Well, this morning I called my home number to set the time via the caller_id - and ...
VM are sending GMT+1 hour still.
US time changes next week so hopefully VM will magically fix it then - again.
My landline phone was also incorrectly still getting GMT+1 after the clocks changed on October 27th. It is now getting the correct time, although I don't know whether this has only been the case since the US time change yesterday or whether it happened some time in the last few days.
Some handsets get their time from the caller ID signal, but if that's not working, you might need to set it manually. Check if your phone has an option to disable auto time updates.
Hello and welcome to this chat. The problems we have had with the times on our handsets is caused by Virgin UK using Virgin USA time, which changes over earlier than UK time. I suspect Virgin UK will no have fixed it as it affects a small number of handsets in the scheme of thing, so it will continue to happen.
Forum TeamHello Crystalgazer, thank you for reaching out and I am sorry to hear about the time issue. Are you meaning time differnce?
Forum TeamThank you for posting this advice WaleCanaty,
However normally it should just update on its own.
I wonder if this will ever be resolved
Forum TeamHey ozsat, thank you for reaching out and we are sorry to hear about this.
We are aware of this and it has been passed onto the relevant team as mentioned in your screenshot the team are looking into this.
Yet more disappointment. Well I’ve made the decision to leave. Virgin are discriminating against my disability, auto closing my complaints, or claiming they have spoken to me when they haven’t. Virgin renewal started at over £180 and came down to £135. Sky are £87.
On the issue in hand, the time server sending the signal to UK phones is taking a daylight savings time adjustment based on American daylight savings rather than UK.
UK phones receives UTC (Universal Time Coordinate) in winter and should adjust to UTC+1 (BST) in summer on a particular date. The change is happening, it is just the date that is wrong. Setting UK phones into a group that uses a different date from the US is not an insurmountable challenge. This has been explained previously and passed on to the ‘relevant team’.
Weirdly. My time is now CORRECT since last weekend but will become incorrect when UK switches to BST!!!
I've been having this problem ever since I received my Hub 5 last year. It seems to happen around the time the clocks are about to change in the UK.
This morning I checked the Hub settings and noticed that is actually showing the time an hour ahead, i.e. European time, but I can see no way of changing it.
I am waiting to see what happens when the UK clocks jump forward in a couple of weeks' time to see if it still happens. If it does, I shall report it direct to Virgin, unless it picked up by them here.
Not that VM should need anymore proof that this is a VM issue and not an end user issue. and the fact that it's been going on for over 2 years now.
Here is the log from my hub 5 when I logged in at 14:58 GMT
| 29-03-2025 15:58:37 | notice | GUI Login Status - Login Success from LAN interface |
Forum TeamThanks for coming back to us Thomasba and we apologise if you've been told that your handset was at fault for this. Our teams are looking into resolving the issues going forward.
Kind Regards,
Steven_L
