Forum Discussion

Nancy63's avatar
Nancy63
Joining in
29 days ago

Voicemail messages

I have some saved messages on my landline which I want to delete. I have dialled 1571 and followed the prompts which say to press ‘3’ to delete the message but it seems that the automated message does not register that I have pressed ‘3’ and continues to give me the other options. Is there anything I can do to delete these messages as it’s only a matter of time before my voicemail becomes full.

7 Replies

  • Hi Nancy63,

    Thanks for your post and welcome to our community. 

    We're sorry to hear you've been unable to delete the messages.

    When you listen to a voicemail, there should be an option at the end of each message to delete this also.

    Are you able to delete them individually this way?

    Please pop back to us when you can. 

    • Nancy63's avatar
      Nancy63
      Joining in

      The only message I get says to press ‘3’ to delete message & this didn’t work.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Did it give you any error messages or codes?

        Please try and unplug the phone and plug it back it and then re-try these steps.

  • Thanks for the replies. Nothing I tried worked so I have cancelled it now!

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Sorry to hear that cancellation was the option you chose to take on this occasion Nancy63.

      Do please feel free to come back to us if you have any issues or concerns in relation to the cancellation process and beyond.

      Thanks,

      David_Bn