Voicemail messages

Question

I have some saved messages on my landline which I want to delete. I have dialled 1571 and followed the prompts which say to press ‘3’ to delete the message but it seems that the automated message does not register that I have pressed ‘3’ and continues to give me the other options. Is there anything I can do to delete these messages as it’s only a matter of time before my voicemail becomes full.

Vikki_M · Answer

Hi Nancy63,
Thanks for your post and welcome to our community.&nbsp;
We're sorry to hear you've been unable to delete the messages.
When you listen to a voicemail, there should be an option at the end of each message to delete this also.
Are you able to delete them individually this way?
Please pop back to us when you can.&nbsp;

Nancy63 · Answer

The only message I get says to press ‘3’ to delete message &amp; this didn’t work.

Matthew_ML · Answer

Did it give you any error messages or codes?
Please try and unplug the phone and plug it back it and then re-try these steps.

Nancy63 · Answer

Hi Matthew. No I didn’t get any error messages or codes. I tried again after unplugging as you suggested but without any success. Auto message just keeps repeating itself! Nevermind, It can’t be helped. I’ll just cancel my voicemail! Thanks for trying though!&nbsp;

Martin_N · Answer

Thank you for that information. Do you have another handset you can try on the line?
^Martin

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Voicemail messages

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