Forum Discussion

NigelKirby's avatar
NigelKirby
Joining in
2 years ago

VOI cutting off

I'm trying to contact my insurance company and get put on hold as usual.

The connection seems to cut out after 7 mins 30 secs. Tried three times, same result.

Is this a 'time out' feature of VOI?

If so, can I disable it?

2 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi NigelKirby, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that your call to your insurance provider is cutting out after 7.5 minutes. Can you let us know if you have this issue when calling any other numbers too?

    Can I also ask you to clarify what you mean by VOI?

    Thanks, 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Cannot be for every call, otherwise people would be unable to call customer services!