Forum Discussion

Osiron2's avatar
Osiron2
Joining in
5 hours ago

VM intercepting my incoming calls

I  have always used my own cordless Gigaset answering machine if I can't reach a phone within the set delay period of 30 sec, however having switched from Talktalk to VM broadband and Weekend chatter, if I'm out, although I receive an indication on the answering machine that someone called me the messages left are replaced by 2 bursts of ringing tone. I have never asked for VM voicemail nor do I want it, nor is it specified. I suspect that VM is intercepting my incoming calls with their voicemail. Please can this either be disabled or made much longer than 30 seconds. Thanks.   

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    5 hours ago

    You should be able to turn voicemail off by dialling 1571 and following the instructions.

    See: https://www.virginmedia.com/help/landline/set-up-landline-voicemail

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi Osiron2,

    Thank you for your post. We're sorry to hear about your calls. 

    As Graham_A has advised you can disable your voicemail via that process.

    ^Martin

  • Osiron2's avatar
    Osiron2
    Joining in
    4 hours ago

    Sorry, all I'm given is a greeting to set it up and 3 options to use my own greeting, to use a standard VM one... and Star to exit the tutorial. No option to change delay or to disable.

    I think this needs a moderator that has back end access to VM's system   

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      4 hours ago

      Right I see. It is unusual that isn't working for you. 

      We can certainly look into this for you. 

      I will private message you now. 

      ^Martin