Virgin landline phone out of action
Our Virgin landline has been out of service for the last week. Phone is dead if we try to ring out and we cannot receive calls. Next door neighbour who is not with Virgin has no problems. We have been receiving calls meant for a telephone number other than ours Our phone does not ring (even if it did, it would go dead as soon as we tried to answer it ) but does indicate a missed call and shows the number that call was made from. We have used a mobile to contact the callers to that number (which is coming through to us) and it apparantly belongs to a local elderly resident on a different tel number to ours. With much tenacity and a lot of patience, my wife finally managed to arrange an engineer to call next Monday (even though she did not actually speak to anyone )but she has now received a text message (unreplyable to) cancelling the visit. Virgin also did try to ring us on the phone number that we told them did not work.
I have rung 44 345 4541111 several times and each time a recorded voice tells me that they are aware of a problem in our postcode (NG8 ) but each time the promised rectification date advances. Virgin seem to have made it impossible to contact them to speak to anyone these days. The announcement describes it as a network problem. Our Virgin internet is working fine. I need the phone but probably not as much as the elderly person calls to whom are coming through to us.
Any ideas who I can contact? Also, is this part of Virgin's programme to have us all using the internet for phone calls. Also, when that does come to fruition will there be a price reduction because we will no longer be using the landline? Also, am I entitiled to any compensation for being without land line for last seven days and counting?
Thanks for letting me rant - I doubt that anyone from Virgin reading this would have the bottle to contact me personally