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Drumbeat's avatar
Drumbeat
Dialled in
20 days ago

Virgin Customer Agent Can't Hear Me On Phone

Hello,

I have received an email from Virgin informing me of the digital switchover for landlines. I have phoned 0800 052 5750 using my Virgin landline and my mobile phone running 02, and though I can hear the Virgin reps, they can't hear me. So, I am getting nowhere. 

I need to make contact because I have a Telecare alarm service in the house, so need to notify Virgin about this. 

Can anyone help me out with this problem, please?

Doug.

 

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello Doug.

    Thanks for bringing this to our attention/ Sorry you haven't been able to speak directly with our team when you called.

    So we can help on here with the digital switch over, we'd need to pass security first.

    If you can check the envelope at the top right of your screen, that would be great. 
    Regards     
    Gareth_L