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zerogravity1986's avatar
zerogravity1986
Joining in
2 years ago
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Need help to verify a Virgin media sales agent

Hi, I need to verify a Virgin media sales agent identity, I spoke with him via phone and agreed to subscribe a broadband deal, before I send him my personal information I need to confirmed that he actually working for Virgin media. I try to call the Virgin media CS with no luck.

Can anyone on this forum help me on this issue? Thank you.

  • Beth_G's avatar
    Beth_G
    2 years ago

    Hi zerogravity1986,

    Thanks for your post! Welcome to the Community Forums.

    Just to clarify, were you looking to join us as a new customer, or was the agent calling in regards to upgrading your current deal?

    Do you have any information provided by the sales agent so we can check this on our end for you? If you are not an existing customer, we may struggle to verify the call, as there'll be no account we can check the call logs against. However, if you were interested in joining, you can view all of our new customer deals online here

    Let us know

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi zerogravity1986,

    Thanks for your post! Welcome to the Community Forums.

    Just to clarify, were you looking to join us as a new customer, or was the agent calling in regards to upgrading your current deal?

    Do you have any information provided by the sales agent so we can check this on our end for you? If you are not an existing customer, we may struggle to verify the call, as there'll be no account we can check the call logs against. However, if you were interested in joining, you can view all of our new customer deals online here

    Let us know

    • Keld13's avatar
      Keld13
      Joining in
      2 years ago

      Hi Beth, would be able to verify sales rep for me? Sales guy called today but not sure if genuine. He left a card with name and number on.

      kind regards 

      chris 

       

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 years ago

        What was the number you were given Keld13? We can check this to see if it is genuine number from our sales team.

         

        Rob

    • Rob0004's avatar
      Rob0004
      Joining in
      2 years ago

      Hello Beth,

       

      just wondering if you are able to confirm a virgin sales rep before he comes tomorrow - refat alomar?

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply Rob0004 on the Virgin Media forums. 👋🏼

        The field sales representative should have a number and ID with them to verify should you wish to ring us.
        It will be a team who can verify the individual at the door.

        May I ask how was the appointment? Let us know.

        Kind regards,
        Ilyas.

  • zerogravity1986's avatar
    zerogravity1986
    Joining in
    2 years ago

    Hi Beth,

    I am a new customer. The sales agent leaved a card to me and asked me to call him for new customer deals.

    Do you want me send you a private message or just leave his information under this thread?

  • JennahT's avatar
    JennahT
    Joining in
    2 months ago

    Hello, I would also like to verify a field sales advisor. He seemed genuine enough but when I looked up his number it came up as spam. Can someone please advise me on this. Thank you.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi JennahT 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns, we can check this for you on our side. Please join me on a private message so I can collect the information from you. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.