MgtBob
2 years agoJoining in
Usage charges to my own mobile
My 81 year old Mum has been charged the following for two calls to a mobile number, her own:
Sat 02 Dec 15:33 MOBILE xxxx 120:00 £12.00
Sat 02 Dec 17:33 MOBILE xxxx 170:00 £22.00
She had misplaced her mobile, rung it from her landline to try and find it and then it appears that she has answered it and then left the call open for 4 hours 50 minutes.
This was clearly unintentional, so what is the best way she can go about having these charges refunded? The mobile number is listed on her Virgin account details, so it shows that it is her own mobile number.