Forum Discussion

DragonAttack's avatar
DragonAttack
On our wavelength
2 years ago

Unable to leave messages on Voicemail

Hi although my voicemail appears to be set up when I dial 1571 when people call it does not give them the option to leave a voicemail. Any help appreciated Thanks

  • Hi DragonAttack 

    Sorry to hear you have been having issues with your voicemail. We can understand the inconvenience caused and we want to best help. Just to clarify, how long has this issue been ongoing? Do you get this from callers from different networks? Also, is Voicemail set up on the landline device itself?

    Thanks,

    • DragonAttack's avatar
      DragonAttack
      On our wavelength

      Hi Thanks for replying. Not sure how long this has been an issue as landline rarely used. As far as I can see voicemail is set up on the device and it was working previously. I also tried this from a mobile from a different network and was unable to leave a message Many thanks

      • Gareth_L's avatar
        Gareth_L
        Forum Team

        Hi DragonAttack.

        Thanks for replying.

        I'd like to take a look into this for you in a bit more detail.
        If you don't mind, I will need to send you a private message to pass security. 
        If you can check your logo at the  top right of your screen that would be great. 
        Regards     
        Gareth_L
         

         

  • DragonAttack's avatar
    DragonAttack
    On our wavelength

    Hi thanks for the update I'm just back from holiday today. I have changed a setting on the answer machine. I can now leave a message but these dont appear to be getting picked up by the voicemail service.

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello DragonAttack.

      Sorry to hear the voicemail is still not working.

      Did you check for a private message from myself?

      I will send it again, just to be on the safe side.

      Gareth_L