Forum Discussion

Blueray's avatar
Blueray
Just joined
4 months ago

Unable to call VM landline number from 3 mobile number

Hello

Please can someone tell me how I can book an engineer to come and look at my mums landline? 

  I have been unable to make calls from my mobile to a specific landline number in Langley Vale. I'm with 3 mobile and the landline is with virgin. I have tried ringing other numbers and the ones I've tried so far all go through and connect. What happens when I try to ring this specific number is the display says calling then after about 5 seconds a red message comes up saying call ended. As far as I can tell its not a network issue. The phone I have is a Samsung Galaxy and the phone I'm ringing is a Panasonic. I don't have any barred calls and looking on the landline it says caller "barred, memory empty". I've had a few conversations on line with 3 and a couple of shops and they all haven't been able to explain whats going on. Is there anyone that can suggest what might be causing the problem as i'm/other family members are at the end of our tether!?

 

Many thanks in advance 

 

[MOD EDIT: Subject title changed for clarity]

 

 

 

  • goslow's avatar
    goslow
    Alessandro Volta
    4 months ago

    Sounds more like a blocking feature on the landline phone than a VM line problem.

    Panasonic phones can block calls from individual numbers and from certain area code prefixes.

    Check the Panasonic phone and see if any blocking features are enabled.