Seareaches
12 months agoJoining in
Unable to call Plusnet number on landline
Hi, Since yesterday I have been unable to call a landline on Plusnet from my Virgin Media landline, hearing the message "Sorry, this number is temporarily unavailable" when I try.
However I can successfully call the Plusnet number from my mobile, the owner of the Plusnet landline is able to call my VM landline, and I am able to make other calls out to (non-Plusnet) numbers from my landline. It seems the problem only occurs calling from Virgin to Plusnet landlines.
How can I report this for someone to investigate? Given that both phone lines can successfully make and receive calls, it seems like a problem routing calls from Virgin Media to Plusnet, rather than an issue with the phone line at either end. Thanks.