Forum Discussion

zeno_swe's avatar
zeno_swe
Joining in
11 months ago

Static noise on the landline

For the past week, my phone landline has been unusable due to static noise/crackling.
I have checked all the cabling to and from the wall socket. I even bought a basic phone to check that it wasn't my normal phone giving up the ghost.
I can't call 150 as the noise makes it impossible to hear things.
I have tried all the self-help and it was no use...

Any suggestion?

  • David_Bn's avatar
    David_Bn
    Forum Team
    11 months ago

    Thanks for reaching out to us zeno_swe, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing with the landline services.

    Can you please confirm if the handset is plugged into the master socket or an extension socket?

    If this is already plugged into the master socket, can you please ensure that any pieces of equipment are removed from the extension sockets and then try the phone line again for us?

    Thanks,

    David_Bn

  • zeno_swe's avatar
    zeno_swe
    Joining in
    11 months ago

    Hi David_Bn,
    Thanks for getting back so quickly.
    It's the master socket and nothing else is plugged in.
    It was perfectly fine until about a week or two ago.
    Thanks!

    • David_Bn's avatar
      David_Bn
      Forum Team
      11 months ago

      Thanks for coming back to us zeno_swe.

      In that case we likely need an engineer on site to have this resolved for you.

      Check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn