Forum Discussion

M_J_S's avatar
M_J_S
Joining in
8 months ago

Requesting Digital Voice Switchover

I'm aware VM are switching phone users over to digital voice. Is it possible to request this is done immediately, rather than waiting for VM to get around to our area?

The reason we want to switch is that we have terrible sound quality on our VM phone line, and the VM engineers who visited identified that it's down to a damaged copper phone cable. But the policy is not to replace copper phone cables any more, so we are stuck with bad sound until we switch.

  • Hi M_J_S 

    Thanks for posting and welcome to the community. Sorry to hear of any phoneline issues, We are still repairing if we can however, even if it's a copper line. 

    I will send you a PM now to get some details and book in an engineer visit, they may just want to do the migration though like requested :).

  • Hi, Can I add my name to the list of volunteers to the telephone digital switchover please. Thank you.

    • Tom_W1's avatar
      Tom_W1
      Forum Team

      Hi CosyMartin thanks for your post here in the Community, welcome!

      Yes we can look into processing the switchover for you, so please expect a PM from me to arrive shortly and respond directly when you can!
      Many thanks

      • Saltyboy's avatar
        Saltyboy
        Just joined

        Hi, we are getting some interior work done in the house, and the existing telephone socket is unsightly and preventing us from completing some of the improvements we have planned. Can we ask to have our telephone line changed to the digital voice switchover? Thank you.