Poor VOIP Service
I am increasingly getting frustrated by the continuous lack of a reliable phone service at my parents property. Since changing to digital, the phone regularly either fails to work, or cuts during...
Forum Discussion
Hi Uglyduckling101 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're really sorry to hear about the problems your parents have been having with their phone service, and we completely understand your concern.
Are they experiencing these problems when making and receiving calls?
Also, what have the engineers advised exactly when they've visited the property? Did they suggest any follow-up action in the event the problems continued?
Advice on how to fix some of the most common landline issues can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel
Today she was told that there is a problem with the line and engineers are working on it and it will be fixed by 5pm. I called my mum just now and it was great to hear her line working again, BUT half way into our call it dead/ silent. This is so frustrating, we need this problem fixed (permanently) urgently.
Hi Uglyduckling101,
I'm very sorry to hear that the landline service issues appear to be ongoing. Please respond to the private message that I'll be sending you shortly and we can proceed from there with this.
Thanks,
