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Roger123's avatar
Roger123
Dialled in
2 years ago

Re: *MY TELEPHONE HANDSET IS SHOWING 'NO LINK TO BASE - PLEASE CHECK BASE?' ANY GUIDANCE?

Body   Roger123 here. *My home 'phone is old (British Telecom) and the handset is now showing 'no link to base - check base'. There is no dialling tone out but apparently people are able to ring in but there is no sound for me. Would it be sensible for me to purchase a new 'Panasonic' digital cordless 'phone? Would this new 'phone work WITHOUT being connected up to Virgin Media wiring? If anyone can help please I would be most grateful as I am quite new to Virgin Media, I am old and do not understand anything connected with this. Thank you. Kind regards. Roger123

 

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  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi Roger123,

    Thanks for your post and welcome back to the community.

    Sincere apologies for any issues faced with setting up the handset.

    With the new way of connecting through the fibre line, we'd require the handset to be connected to the Hub.

    Are you currently using the adaptor the team sent out at all?

    Can the handset be connected without the need of the adaptor?

    Let us know,

    • Roger123's avatar
      Roger123
      Dialled in
      2 years ago

      Kain_W   Roger123 here. Thank you for your recent advice and I can now tell you that the new 'Panasonic' phone has been connected up to the Virgin Media wiring. As I have said, I am old and do not really understand the technical side of things but ALL appears to be working perfectly.Thank you.  Roger123