Forum Discussion

JHW22's avatar
JHW22
Joining in
3 years ago

Is a Panasonic handset compatible with a Virgin Media landline?

Can a Panasonic Digital Cordless Answering System KX-TGJ422E be used on a Virgin Media landline? Virgin 150 helpline are clueless and don't know whether it's compatible or can work with an adapter of some sort. Thanks

  • goslow's avatar
    goslow
    3 years ago
    JHW22 wrote:

    Can a Panasonic Digital Cordless Answering System KX-TGJ422E be used on a Virgin Media landline? Virgin 150 helpline are clueless and don't know whether it's compatible or can work with an adapter of some sort. Thanks

    You should be able to use your Panasonic phone and the only adapter you will need is one which allows the BT plug from your cordless phone base station to connect to the RJ11 TEL1 socket on the VM hub as below.

     

    There are no electronics in the adapter. It is just to change the connector type.

    VM should supply you with the adapter if you are a new customer or provide one if VM is switching you to a phone connection from the VM hub.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 years ago

    Any modern landline phone or DECT cordless units can be used with VM 21CV hub based lines.

    I have a set of Panasonic DECT KX-TGC423 handsets with answering machine running on a VM hub based line with no problems.

     

    • JHW22's avatar
      JHW22
      Joining in
      3 years ago

      Many thanks. That's good to know. Much appreciated.

    • Woodenhorse13's avatar
      Woodenhorse13
      Joining in
      2 years ago

      Do you have more than one home phone? How many phones need direct plug in to the virgin router?

       

      • Hosay299's avatar
        Hosay299
        Fibre optic
        2 years ago

        One 

        As others are working of the main one so u have sets of them so one is plugged in to router rest of them will work of that 

  • goslow's avatar
    goslow
    Alessandro Volta
    3 years ago
    JHW22 wrote:

    Can a Panasonic Digital Cordless Answering System KX-TGJ422E be used on a Virgin Media landline? Virgin 150 helpline are clueless and don't know whether it's compatible or can work with an adapter of some sort. Thanks

    You should be able to use your Panasonic phone and the only adapter you will need is one which allows the BT plug from your cordless phone base station to connect to the RJ11 TEL1 socket on the VM hub as below.

     

    There are no electronics in the adapter. It is just to change the connector type.

    VM should supply you with the adapter if you are a new customer or provide one if VM is switching you to a phone connection from the VM hub.

    • JHW22's avatar
      JHW22
      Joining in
      3 years ago

      Many thanks for your help, especially the photo. Much appreciated. 

  • DESR's avatar
    DESR
    Joining in
    2 years ago

    My question is: can a Panasonic cordless answering system like this (with handsets around the house) be used on a Virgin Media landline after it has been switched over to the new fibre network?

    • goslow's avatar
      goslow
      Alessandro Volta
      2 years ago
      DESR wrote:

      My question is: can a Panasonic cordless answering system like this (with handsets around the house) be used on a Virgin Media landline after it has been switched over to the new fibre network?

      Yes but VM voicemail on the line would need to be switched off so only the Panasonic answering machine picked up unanswered calls..