Re: House Alarm
Hi I need this too please, I have only just realised the alarm is not able to dial out after testing it in the New Year...help!
Thank you
Shaz
Forum Discussion
Thanks for sorting this out Daniel, if others are interested the engineer paid a visit with a missing piece of cable, reinstalled it and happy days the house alarm now dials us :)
We are glad to hear this issue was resolved with Daniel :) Please do not hesitate to contact our team if you need any further help!
Hi Daniel
No, was not a happy experience on the phone for 55 minutes to be honest. They sent me some new cables and a splitter, the cables did not fit the splitter, and now I don't know what's going on. It seems to me an engineer needs to call, as the alarm has definitely been tested several times before and dialled out successfully....
Hi Shazzamma117, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
DanielHi Shazzamma117, thank you for your response.
We're sorry to hear about the poor experience you've had 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi Shazzamma117, thank you for your post.
We're sorry to hear about the situation you find yourself in 😔
I can see you've spoken to the team in recent days. Has a resolution to the matter been provided?
Please pop back to us at your earliest convenience.
Regards,
Daniel
