Installation questions re moving house
Couldn't find the correct place to post this...hope this is ok.
Anyhow, moving house next week and had a date arranged for my virgin services to be moved - same package I'm on now etc.
Today they told me they were cancelling that, as I needed new cabling installed (though they haven't been to my new house to look at it). They said it would now be 16 May. They also said I could phone to get a free dongle to give me wifi temporarily.
So I phoned to ask for that, they said I had a new account number for my new house, but they didn't know what it is and I don't know either...I was on the phone for ages, repeatedly going through security. Finally the line cut and I was back at square one.
So my question is, firstly is it worth persevering to try and get this dongle, does it work?
And secondly, do I have any hope that they will actually turn up on the rescheduled date - and if not, is there compensation, because I am paying an arm and a leg and won't be getting much for it while I wait.
Thanks.
try calling the
Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help.A VM person will advise on acount details
Re compensation - yes it is available see below - keep detailed records of all conversations/emails/texts/ etc regarding missed appointments...
https://www.virginmedia.com/help/automatic-compensation
The record amount i have seen on here is £2,742.15p in compensation.