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brockett
On our wavelength
10 months ago
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Installation questions re moving house

Couldn't find the correct place to post this...hope this is ok.

Anyhow, moving house next week and had a date arranged for my virgin services to be moved - same package I'm on now etc.

Today they told me they were cancelling that, as I needed new cabling installed (though they haven't been to my new house to look at it). They said it would now be 16 May. They also said I could phone to get a free dongle to give me wifi temporarily.

So I phoned to ask for that, they said I had a new account number for my new house, but they didn't know what it is and I don't know either...I was on the phone for ages, repeatedly going through security. Finally the line cut and I was back at square one.

So my question is, firstly is it worth persevering to try and get this dongle, does it work?

And secondly, do I have any hope that they will actually turn up on the rescheduled date - and if not, is there compensation, because I am paying an arm and a leg and won't be getting much for it while I wait.

Thanks.