Installation questions re moving house

Hi brockett,

Thank you for your post. I'm very sorry to hear about the deals with the install at the new address. 

We are happy to take a look into this for you. I will private message you now to confirm your details. 

^Martin

Past topics on here suggest that the dongle is hard to get hold of and generally does not work that well. It will depend on your O2 coverage. Some have reported that it has a limited amount of data on it after which you have to pay to top it up. As with all things VM, answers and outcomes can vary wildly for individual customers. Some time ago it was mentioned that the dongle is only provided when a long delay is expected

https://community.virginmedia.com/t5/Forum-Archive/Installation-at-new-house-and-customer-service/m-p/5137521#M3150734

Compensation is as per links from jbrennand at a day rate of £6.10 for a delayed installation during a home move.

As for your question of 'how long will it take' which you asked earlier in the week, no one can answer that with any reliability at all (including VM). This is because of VM's system of tasking sub-contractors for installation work. VM seems to have little control over how/when/if they install.

If VM is telling you to expect a delay and that they might offer a dongle then you should be thinking about what backup plans you are going to implement as/when/if the installation does actually drag on. You may get installed on 16 May or you may well get another push-back of the schedule.

Keep detailed records (dates, times etc.) along with evidence in a timeline format of all VM's failures to deliver on time. This will help you as/when/if you need to go to arbitration to claim any compensation due. Keep contemporary records (screenshots etc.) as you go along as VM's online systems can overwrite past schedules with new ones and any past evidence will be lost.