Forum Discussion

Shazzamma117's avatar
Shazzamma117
Joining in
15 days ago

Re: House Alarm

Hi I need this too please, I have only just realised the alarm is not able to dial out after testing it in the New Year...help!

Thank you

Shaz

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    15 days ago

    Hi Shazzamma117, thank you for your post.

    We're sorry to hear about the situation you find yourself in 😔

    I can see you've spoken to the team in recent days. Has a resolution to the matter been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • Shazzamma117's avatar
    Shazzamma117
    Joining in
    15 days ago

    Hi Daniel

    No, was not a happy experience on the phone for 55 minutes to be honest.  They sent me some new cables and a splitter, the cables did not fit the splitter, and now I don't know what's going on. It seems to me an engineer needs to call, as the alarm has definitely been tested several times before and dialled out successfully....

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      15 days ago

      Hi Shazzamma117, thank you for your response.

      We're sorry to hear about the poor experience you've had 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      10 days ago

      Hi Shazzamma117, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel