Re: House Alarm
Hi I need this too please, I have only just realised the alarm is not able to dial out after testing it in the New Year...help!
Thank you
Shaz
Forum Discussion
11 Replies
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Hi Shazzamma117, thank you for your post.
We're sorry to hear about the situation you find yourself in 😔
I can see you've spoken to the team in recent days. Has a resolution to the matter been provided?
Please pop back to us at your earliest convenience.
Regards,
DanielHi Daniel
No, was not a happy experience on the phone for 55 minutes to be honest. They sent me some new cables and a splitter, the cables did not fit the splitter, and now I don't know what's going on. It seems to me an engineer needs to call, as the alarm has definitely been tested several times before and dialled out successfully....
Hi Shazzamma117, thank you for your response.
We're sorry to hear about the poor experience you've had 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
DanielHi Shazzamma117, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
Thanks for sorting this out Daniel, if others are interested the engineer paid a visit with a missing piece of cable, reinstalled it and happy days the house alarm now dials us :)
We are glad to hear this issue was resolved with Daniel :) Please do not hesitate to contact our team if you need any further help!
Hi
I have the same problem regarding my house alarm.
My landline has been changed over to VOIP some time ago and my alarm system which simply dials a number you programme into it and plays a pre-recorded message to notify you of an alarm activation (a voice dialler) no longer works. I contacted VM at the time on multiple occasions and they told me to contact the alarm installer, which was as I now read on the forum is incorrect.
I would like VM to modify my phone wiring so that my existing extension sockets around my home (including the alarm) are linked to the new phone connection on the hub. I now learn from the forum that VM should offer to send a technician and do this free of charge so that I can keep each piece of equipment in the same place.
Can anyone from Virgin help to solve my problem?
Thank you
Hi
I have the same problem regarding my house alarm.
My landline has been changed over to VOIP some time ago and my alarm system which simply dials a number you programme into it and plays a pre-recorded message to notify you of an alarm activation (a voice dialler) no longer works. I contacted VM at the time on multiple occasions and they told me to contact the alarm installer, which was as I now read on the forum is incorrect.
I would like VM to modify my phone wiring so that my existing extension sockets around my home (including the alarm) are linked to the new phone connection on the hub. I now learn from the forum that VM should offer to send a technician and do this free of charge so that I can keep each piece of equipment in the same place.
Can anyone from Virgin help to solve my problem?
Thank you
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- Matthew_ML
Forum Team
Hey acuity, thank you for reaching out and we are sorry to hear about your alarm issue, also a very warm welcome to the community.
If you are looking for a rewire sorry, there is a one off charge of £25 for this.
Have you reached out to the manufacturer of the alarm system to see if they have any settings for a voip line?
Do not contact the Alarm Company and say VOIP because they will assume that you have a genuine SIP / VOIP phone that works over IP i.e. via a network socket. You have an Analogue Phone service from the TEL 1 port of the VM Hub. Not VOIP.
Building Alarms that use a BT telephone socket simply need to be connected to the VM Hub TEL 1 port & the same goes for Telecare Lines that work in the same way. Use a basic phone splitter if a phone and the alarms are both to be connected to the VM Hub.
