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Kated's avatar
Kated
Joining in
2 years ago

Possible cross line fault

Does anyone know how I can get my complaint solved? I have been charged several times for landline calls I have definitely not made, I do not own a landline phone and have not had any type of phone plugged in to the Virgin media socket. I’ve had several conversations with call centre staff saying they are sending an engineer out but no one shows up. Also said I would get a £10 credit for inconvenience but that has not happened either. I will be writing to the Communications Ombudsman 

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Kated,

    Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L