Forum Discussion

Sarah714's avatar
Sarah714
Joining in
12 months ago

Phone line won’t work

I have had and paid for a phone line for years but never used it, I had the new hub v6 box installed end of last year but had no phone cable supplied. Have now come to use landline but cannot get a dialling tone. Do I need a specific type of cable and if so where do i get one from, or do i need to ring virgin to get it activated? (I would have assumed that because i pay for it in my package that it would be activated anyway)?

any help will be greatly appreciated 

  • Hi Sarah714 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Your landline will either be connected into the Hub that gives you a broadband service or via a plug socket. Depending on which one it is, we'd suggest following the advice provided in this article here in the first instance. 

    If you're still no further forward thereafter, please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Sarah714's avatar
      Sarah714
      Joining in

      Hi Daniel,

      thank you for your quick response. Neither the phone line or the hub connection is working, there is nothing from either of them?

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Sarah714, no problem at all. Thank you for your response.

        Have you received an adapter at any point? If you have, can you please try plugging it into the "Tel 1" port on the back of the Hub and then plugging the landline phone into it? 

        If you haven't received an adapter, can you please try plugging the landline phone directly into the "Tel 1" port?

        Regards,
        Daniel