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Sprinks27's avatar
Sprinks27
Joining in
8 months ago

Phone line issues

I’m having issues with my landline, I can’t make or receive any calls and it just says check phone line. I have tried resetting the hub checking all the wires but nothing. 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Sprinks27 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issues you're having 😔

    Have you tried following all the advice provided in this article here?

    If you're still no further forward after doing so, please let us know.

    Regards,
    Daniel

    • Sprinks27's avatar
      Sprinks27
      Joining in
      8 months ago

      Hi Daniel

      thanks for replying and yes I’ve tried all that and still nothing, my phone still says check phone line.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        8 months ago

        Hi Sprinks27, thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel