Forum Discussion

sharonaa17485's avatar
sharonaa17485
Just joined
3 days ago

Number porting issue

I joined VM start of July requested my number to be ported over… it’s now nearly the beginning of September! Still not been sorted! I’ve lost count how many times I have had to call and chase this. Told I will receive calls back and nothing! This really is terrible I have missed important hospital calls regarding my daughter because they cannot reach me. When I call the number that should be ported across it says incorrect number please try again. I can only assume this is because my contract with old provider has now ceased. I’m seriously considering leaving already as this just isn’t acceptable it’s terrible customer service. 

complaint

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 days ago

    Hi sharonaa17485,

    Thanks for your post and welcome to our community.

    We're sorry to hear about the issues you're having with the landline number port.

    I'll send you a private message now so I can look into this for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.   


     

     

     

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    3 days ago

    Did you get a message from your old provider within a few hours/days of ordering VM that there was an order for VM to take over your service?

    Who was your previous ISP and how was the service provided, via the old phone line (ADSL or FTTC) or full fibre with VoIP telephony?

    What has your old ISP said regarding the porting?