Forum Discussion

pirate1949's avatar
pirate1949
Joining in
13 days ago

Not ringing

When someone calls my number the telephone does not ring. There is a dialing tone when handset used for outgoing calls and I can call out no problem. I have reconnected the old phone which did work but now that does not ring when called. I have checked the ringer volume and that is set to full volume. I have also changed all cables no joy. I can see the number on the phone and can answer the call.

8 Replies

  • Hi pirate1949 thanks for posting although we're sorry to hear of your concerns raised regarding the landline.

    So when this happens for you, do you know if it is a certain type of number that doesn't work, like a mobile number or landline one? 

    Many thanks

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Thank you for confirming, we will send you a DM now. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi, we're sorry to hear that. Could you please respond via private message? We can then ensue this is picked up and we can continue to support 😊

      • pirate1949's avatar
        pirate1949
        Joining in

        How do I respond by private message I am 76 and do not understand how to do it.