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Anglezarke
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2 years ago
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No phone service Friday.

My wife was expecting a callback from the doctor Friday afternoon. However the doctor was unable to contact us on the landline. Eventually he managed to get through on my mobile. When I found out he ...
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John_GS
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2 years ago
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Good afternoon Anglezarke 

Thanks for coming back to us. Did the phone ring from the mobile and not the landline, or did you get an error when you called it?

Can you also unplug the router for me, and also unplug the telephone port on the router. Leave it two minutes and plug everything back in, let me know if that works.

Best wishes.

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Friday.","id":"message:5502079","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:912310"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Telephone"},"conversation":{"__ref":"Conversation:conversation:5502079"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5502079"},"body@stripHtml({\"truncateLength\":200})":" My wife was expecting a callback from the doctor Friday afternoon. However the doctor was unable to contact us on the landline. Eventually he managed to get through on my mobile. When I found out he ...","body@stringLength":"671","rawBody":"

My wife was expecting a callback from the doctor Friday afternoon. However the doctor was unable to contact us on the landline. Eventually he managed to get through on my mobile. When I found out he was having problems I tried ringing the landline and got no response. This is the second time this has happened (to our knowledge - people may have been unsuccessfully trying to contact us before). When my wife was in hospital early February she was unable to get through. This is not only unsatisfactory, it is dangerous. People who only have a landline with Virgin are at risk as they may be unable to contact emergency services. This needs sorting as a priority.

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Good afternoon Anglezarke 

\n

Thanks for coming back to us. Did the phone ring from the mobile and not the landline, or did you get an error when you called it?

\n

Can you also unplug the router for me, and also unplug the telephone port on the router. Leave it two minutes and plug everything back in, let me know if that works.

\n

Best wishes.

","body@stringLength":"666","rawBody":"

Good afternoon  

\n

Thanks for coming back to us. Did the phone ring from the mobile and not the landline, or did you get an error when you called it?

\n

Can you also unplug the router for me, and also unplug the telephone port on the router. Leave it two minutes and plug everything back in, let me know if that works.

\n

Best wishes.

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Okay, thanks for confirming this,

\n

Please can you try a 60-second pin hole reset on the router? This will revert any customisations back to factory settings and fully update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pinhole request.

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Okay, thanks for confirming this,

\n

Please can you try a 60-second pin hole reset on the router? This will revert any customisations back to factory settings and fully update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pinhole request.

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Spoke

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