no phone line
im in need of help ive just found out my land line is dead and seems to have been dead for some time over 12 months it would seem i dont have a mobile how do i get hold of virgin when i cant phone them ? ive tried using the web chat but thats no use it doesnt work ive tried to make a complaint thats gone in but that bit of the website is broken since so ive no idea whats happening if anything with that i have just had a letter saying ill be switched to the new voice system but not till may am i really expected to keep paying for something im not getting ?
ive had a 4 day internet outage i need to report i want compensation for i dont seem to have anyway or reporting it
my hub3 keeps turning itself off completly almost like its powers just turned off at the mains im having to unplug it for a few mins plug it back in and hope it comes back on sometimes will sometimes ive got to try again think i need it replacing
and to top it all off im out of contract and cant make changes online so yet again im totally stuck and cant contact virgin so getting stuffed with a large price hike