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Rosie12's avatar
Rosie12
Joining in
4 months ago

No phone line

Hello, my phone line is down , has been for about a week , phone screen was showing line busy, no incoming or outgoing going calls. I changed the batteries, re plugged all lines and finally today I have bought a new phone thinking my relatively new “old “ was the culprit for no phone line.  My new phone has no dialing tone . When I ring my landline number from my mobile , it rings on my mobile but nothing on landline . I am now £50 out of pocket with two good phones not in use.  Please advise what is going on, nothing showing for  my area  or home for faults. 

2 Replies

  • Hello Rosie12.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your landline and being out of pocket for £50.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L
     

  • Thanks for your time over the last 2 days Rosie12.

    Now we've been able to arrange an engineer's visit, please can you let us know how things are afterwards.

    Gareth_L