Hi daveleaker 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Having looked into this, I can see you're currently being impacted by an outage, but an estimated fix time isn't being provided.
In order to get clarification on the situation, you'll need to speak to the Cable FMS team.
Do you have access to a mobile phone at all? If you do, the best number on which to call us is 0345 454 1111 (Option one, then two, then four), or 150 from a Virgin Media landline.
Please pop back to us at your earliest convenience.
Regards,
Daniel