No phone line, no broadband
My mother agreed an upgrade to her broadband in June.
Since then, she has had no phone line nor broadband. She is 86 and her personal alarm needs a functioning phone line to operate. The technician was a no show yesterday after her waiting all day. No show this morning.
She herself has called 1908 3 times this morning only to be cut off mid conversation each time. She has been told that the next available date for a tecnnician will be 22nd August.
Unacceptable.
She is living alone and this is an extremely worrying situation for the whole family.
I am at a loss of how to resolve this for her and am hoping Virgin Media will see this post and make contact urgently.
