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Karen2676's avatar
Karen2676
Joining in
12 months ago

No landline for 4 days

We’ve had no landline for 4 days. Went online and no way to report the fault which is very frustrating! Just keeps taking me around in circles! Please advise!

4 Replies

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Karen2676

    Thank you for your post, welcome the Community Forums.

    We're sorry to hear you've had no landline service for four days now. We've had a look and cannot see any known issues in your area. Do you have no dial tone at all? Have you been able to try a different handset in the socket at all? Faults can be reported to us from here or by calling our team on 0345 454 1111. We'll do our best to help.

    Let us know

    • Karen2676's avatar
      Karen2676
      Joining in
      12 months ago

      Hi

      i have tried all the suggested things on the website. We have no dial tone at all and cannot send or receive calls.

      Thanks 

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        12 months ago

        Hi Karen

        Thanks for getting back to us and for the additional information.

        We'll pop over a private message so we can take your details and look into this further for you. Next step will likely be to book in an engineer visit 😊

        Thanks

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Karen2676 

    I hope you had a nice weekend. Thank you for your DM.

     I'm pleased to hear your landline is back working again now. If you do have any further issues with your services, please don't hesitate to get back in touch here and we'll be happy to help.

    Kind regards