Forum Discussion

925's avatar
925
Tuning in
2 days ago

No dial tone

No dial tone on my landline handsets.

I have done all the tests recommended on your website:

All phones are connected and fully charged.

I have tested the equipment by unplugging all phones from the telephone sockets, then plugging a working phone (not cordless) into the main phone socket. There is still no dial tone so I am unable to make any calls.

If I try calling the landline from my mobile it just rings out

The landline is connected via plug socket.

Service status on website does not indicate any landline issues in my area.

Please help I had a visit from an engineer yesterday to lay a new cable to the brown box 

Thanks

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    18 hours ago

    Hello 925,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your phone line at the moment.

    As you've done all the checks that we'd usually ask you to do, we don't need to ask you to do anything further. After checking your account, we'll need to send out another engineer to have this looked into further. I can arrange the appointment from here however I would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L