Hi I have no dial tone on my landline doesn’t ring when calling it.
I've tried the home phone at another address works fine so fault is not phone. Tried direct to the test socket in the phone wall connection - that doesn’t work so believe fault is at VM end
Forum TeamHi Paul122 👋
A warm welcome to our Community Forums and thanks for your post.
Sorry to hear you are having some issues with your landline.
Have you tried troubleshooting here 👉 Why is My Virgin landline not working?
If you require further support, please respond to my PM 📩 and I will be more than happy to assist further.
Forum TeamThanks for confirming the requested details via PM Paul122
I've booked an engineer for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉 online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:
•The engineer diagnoses the faults as not being caused by our network/equipment
•The engineer discovers that the fault or problem relates to your equipment
•The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the visit goes!
