Forum Discussion

victor62's avatar
victor62
Joining in
2 years ago

No dial tone

Hi, I don't have a dial tone at all, I've tried a new handset but still completely nothing. It's connected to the router directly.

7 Replies

Sort By
  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi victor62

    Thank you for your post, I'm sorry to hear you currently have no dial tone.

    No issues from this side from what we can see, do you perhaps have another landline handset which you can test?

    Let us know and we'll go from there.

    • victor62's avatar
      victor62
      Joining in
      2 years ago

      Hi, I've tried a brand new handset and still no dial tone.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for getting back to us victor62 

        Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

        How many pieces of equipment are connected to the phone line?

        There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

        • Check the phone is seated in the base unit correctly & powered ON.
        • Remove all other equipment connected to telephone sockets.
        • Unplug the phone and when checking another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo.

        Let me know if any of these checks work at all, or if anything changes with the dial tone.