No dial tone on landline, unable to report fault via phone as the automated system is giving problems
My Virgin Media landline (old style one, not the new type via the VM hub) isn't working, i discovered this when my Mum tried to ring at around 1.30 pm today only to get an automated message that there the number was temporarily out of order, and when i tried calling my landline from a mobile it just disconnected saying network fault
I checked the service status on my Virgin Media account dashboard and it didnt indicate any problems
I then tried to report it via the virgin phone lines (0345 454 1111) automated system at which point it said they'd found a fault and engineers were working on it,
however when i tried calling back this evening to see if there had been any update it said that i'd reported an issue on my TV and nothing had been found and when i tried staying on the line to try and talk to a real person it cuts me off after about 10 minutes (while eating up a lot of my mobile phone credits)
Can a moderator help so pass my information on so i know the fault has been correctly reported (and give me some idea when things may be fixed) ?
Hi caryl576 👋.
Thanks for reaching out to us, sorry to hear of the Issues you are having with your landline. So that we can look into this with you we will need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
