I bought new cordless handsets for my home landline. I unplugged the old handset from the Virgin modem and plugged in the new one. Silence. The handset screen message said, 'Check Phone Line.' So I unplugged the new handset, re-plugged in the old one and that was no longer working either. (It worked fine a minute before.)
The new phones are charged and light up - but no ring tone or incoming calls. And now my old phones don't work either. The phone system plugs into my modem - the internet is working fine.
Has anybody got any ideas ?
I've done the online troubleshooting. Tried the re-set button. And unplugged the system from the mains and tried again. No good. Virgin did a virtual troubleshoot and said they'd be in touch in 24 hours if they couldn't fix it. That was two days ago ! I've just spoken to the 'Virtual Assistant' who offered me the online troubleshoot despite me saying I'd already done that. Then gave me a number to ring despite being told my phone doesn't work - then ended the conversation ! Appalling !! I tried to message them via Twtter direct message - they don't respond to direct message and just give a link back to the website that was no help at all. Round In Circles. Dreadful customer service.
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?","id":"message:5465136","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:726251"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Telephone"},"conversation":{"__ref":"Conversation:conversation:5465136"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5465136"},"body":"
I bought new cordless handsets for my home landline. I unplugged the old handset from the Virgin modem and plugged in the new one. Silence. The handset screen message said, 'Check Phone Line.' So I unplugged the new handset, re-plugged in the old one and that was no longer working either. (It worked fine a minute before.)
The new phones are charged and light up - but no ring tone or incoming calls. And now my old phones don't work either. The phone system plugs into my modem - the internet is working fine.
Has anybody got any ideas ?
I've done the online troubleshooting. Tried the re-set button. And unplugged the system from the mains and tried again. No good. Virgin did a virtual troubleshoot and said they'd be in touch in 24 hours if they couldn't fix it. That was two days ago ! I've just spoken to the 'Virtual Assistant' who offered me the online troubleshoot despite me saying I'd already done that. Then gave me a number to ring despite being told my phone doesn't work - then ended the conversation ! Appalling !! I tried to message them via Twtter direct message - they don't respond to direct message and just give a link back to the website that was no help at all. Round In Circles. Dreadful customer service.
","body@stringLength":"1702","rawBody":"
I bought new cordless handsets for my home landline. I unplugged the old handset from the Virgin modem and plugged in the new one. Silence. The handset screen message said, 'Check Phone Line.' So I unplugged the new handset, re-plugged in the old one and that was no longer working either. (It worked fine a minute before.)
The new phones are charged and light up - but no ring tone or incoming calls. And now my old phones don't work either. The phone system plugs into my modem - the internet is working fine.
Has anybody got any ideas ?
I've done the online troubleshooting. Tried the re-set button. And unplugged the system from the mains and tried again. No good. Virgin did a virtual troubleshoot and said they'd be in touch in 24 hours if they couldn't fix it. That was two days ago ! I've just spoken to the 'Virtual Assistant' who offered me the online troubleshoot despite me saying I'd already done that. Then gave me a number to ring despite being told my phone doesn't work - then ended the conversation ! Appalling !! I tried to message them via Twtter direct message - they don't respond to direct message and just give a link back to the website that was no help at all. Round In Circles. Dreadful customer service.
I am very sorry to hear the new handsets are not ringing out, and you are not getting the right support needed.
\n
When you say resetting, I can guess this will be the new fibre laine that goes into our Hub.
\n
Can I just ask these are connected direct to the hub by the adapter and nor though an extension?
\n
Gareth_L
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Gareth,
I have no idea what a fibre laine is - but there is no extension.
The hub is 3-4 years old with a tiny pinhole to re-set the appliance. (which did not help.)
All I did was unplug one phone and plug in another. Now nothing works at all.
It has been a week now - Virgin were supposed to get back to me !
This needs an engineer to come and find the problem.
I have no idea what a fibre laine is - but there is no extension.
The hub is 3-4 years old with a tiny pinhole to re-set the appliance. (which did not help.)
All I did was unplug one phone and plug in another. Now nothing works at all.
It has been a week now - Virgin were supposed to get back to me !
This needs an engineer to come and find the problem.
John Read
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Hi mayfly5.
\n
I will send you a private message to arrange a service technician to attend.
I will send you a private message to arrange a service technician to attend.
\n
Sorry you are still having the same issue.
\n
Gareth_L
\n
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