Need more rings on landline

Question

Mother in law needs more time to answer the phone. I reset her base until to switch her external answer machine on after 9 rings. The phone stopped ringing at 6 and a Virgin answerphone (we didn't know there was one) kicked in.

Rang customer services and they had no idea and called a technician out. He agreed nothing requiring a technician and spent time on the phone getting the voicemail turned off.

The voice part has disappeared but the phone still rings 6 times and stops. Nothing to do with her answerphone because it still does it with it turned off.

Rang customer service again but told nothing to do with them. My personal landline has the same set up and rings continuously with the answer machine off so I think it is Virgin's problem and their call centre staff need better training.

Ayisha_B · Answer

Hi n1e23i4l 👋,
Welcome back to our Community Forums and thanks for your post.&nbsp;
I am sorry for the poor experience. It's not the level of service we aim to provide.&nbsp;
We can extend the rings up to a maximum of 10 providing the landline has not switched over to 21 CV.
I will pop you a PM 📩 so we can take a closer look into this.
Speak soon!

n1e23i4l · Answer

I've replied, but to be clear we want any Virgin answer machine tech switching off in which case the phone can ring continuously. There is no limit of 10 rings when the answer machine option is off. I've just tedted it on my own phone.&nbsp;

Ayisha_B · Answer

We can switch off Virgin voicemail but the maximum ring extensions we can do is 10.&nbsp;

n1e23i4l · Answer

That doesn't match what happens on my phone but I'll take 10 if that's the best you can do. Thanks.&nbsp;

n1e23i4l · Answer

Also, you've already switched off the voicemail, I guess, because the woman's voice no longer speaks after the phone stops ringing at the same number of rings.&nbsp;

Forum Discussion

Need more rings on landline

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