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02091959's avatar
02091959
Joining in
10 months ago

N o dialing tone on my land line service status says no faults,

N o dialing tone on my land line service status says no faults, I have followed all the guide lines and been out an bought a new phone still nothing, Has my line been disconnected? Is there an email address or phone number for virgin? that i can speak to a human, I am not tech minded so any help would be great

umber

5 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi 02091959 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Is the phone plugged into an extension telephone socket (without a logo) or master telephone socket (with a logo)? Also, how many pieces of equipment are connected to the phone line?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • 02091959's avatar
      02091959
      Joining in
      10 months ago

      Its plugged into a virgin wall box virgin logo and it is only the phone connected

       

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        10 months ago

        Hi 02091959, thank you for speaking to us via private message.

        Please let us know how the engineer visit goes.

        Regards,
        Daniel