Forum Discussion

02091959's avatar
02091959
Joining in
2 years ago

N o dialing tone on my land line service status says no faults,

N o dialing tone on my land line service status says no faults, I have followed all the guide lines and been out an bought a new phone still nothing, Has my line been disconnected? Is there an email address or phone number for virgin? that i can speak to a human, I am not tech minded so any help would be great

umber

5 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi 02091959 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Is the phone plugged into an extension telephone socket (without a logo) or master telephone socket (with a logo)? Also, how many pieces of equipment are connected to the phone line?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • 02091959's avatar
      02091959
      Joining in
      2 years ago

      Its plugged into a virgin wall box virgin logo and it is only the phone connected

       

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team (Retired)
        2 years ago

        Hi 02091959, thank you for speaking to us via private message.

        Please let us know how the engineer visit goes.

        Regards,
        Daniel