N o dialing tone on my land line service status says no faults, I have followed all the guide lines and been out an bought a new phone still nothing, Has my line been disconnected? Is there an email address or phone number for virgin? that i can speak to a human, I am not tech minded so any help would be great
Forum TeamHi 02091959 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Is the phone plugged into an extension telephone socket (without a logo) or master telephone socket (with a logo)? Also, how many pieces of equipment are connected to the phone line?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Its plugged into a virgin wall box virgin logo and it is only the phone connected
Forum TeamHi 02091959, thank you for your response.
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
