Forum Discussion

piffle's avatar
piffle
Joining in
8 months ago

my landline keeps dropping out during calls

does any body know how to get past the automated answering service if you have forgotten your memorable name through non use over several years?

  • Kath_P's avatar
    Kath_P
    Forum Team
    8 months ago

    Hi piffle, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've forgotten your memorable word and as a result are having issues speaking to the team. You can update this within My VM here. Once logged in click on Account settings > Account details > Scroll down to Telephone security details > Edit Memorable word > Enter a new memorable word, in line with the rules > Tap Save. You can then use this to pass security with the team.

    As you're here, you've mentioned you're having issues with your landline calls. Taking a look at things this end, there are no open area faults affecting the landline services so this looks more like an individual issue. There are a few checks I will need you to go through. Can you let me know the following please:

    • ➡ Does the landline work if plugging a different handset into your socket?
    • ➡ If you don't have another handset, are you able to try your handset in another socket?
    • ➡ Have you noticed this happening with all calls or is it only when making or receiving? 

    Pop back and let us know so we can help further. 

    Thanks,