Moving phone to new fibre
I've had the email telling me the phone line will be moving to a new fibre supply.
Currently, my router (SH3) is in an upstairs office and the phone is in the hall. The phone is not supplied from the Hub.
See below for how it looks from point of entry into the house. It comes through the wall into a 'box', out of it to a splitter that then goes to the Hub and to the V6 box.
However, there is also a thin wire that comes into the house and this is what goes to the box in the hall that the phone connects to.
Externally, it appears the cable supply to the house is actually two 'joined' cables - one is for broadband and the other is for the phoneline? The thin wire that comes into the house is connected to a couple of strands from one of the incoming cables. I was surprised I could just lift the cover externally and see the cables as below.
Is this the part that's being decommissioned?
Do some/most customers have their phones connected directly to the router already but need to just add the adaptor I've been emailed about or is my way the default and many will need to have a cable routed from the Hub to the phone and then add the adaptor at the point of switchover?
I'm trying to understand how some customers just need to add the adaptor at switchover time - how is their phone connected currently?
So, do I need to arrange a visit for work to be done - and if so, can this be done in advance of the date next year?