Forum Discussion

Hellbelle's avatar
Hellbelle
Tuning in
11 months ago

LANDLINE STRAIGHT TO ANSWERPHONE?

LANDLINE is going straight to answerphone and I do not know how to access to change or remove this feature.

Weird thing is that I can still make outgoing phone calls with no problem.

Anyone with any ideas please?

Many thanks in advance!

  • Hi there Hellbelle 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that this has happened, can I check when you call are there any ringing tones at all or an engaged tone?

    • Hellbelle's avatar
      Hellbelle
      Tuning in

      Hello,

       

      Many thanks for your reply, unfortunately there is no ringing or engaged tone. It just says the person is not around right now, so cannot take your call. I have lost my mobile phone and run my company from home, so really need this phone up and running asap. Many thanks.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Thanks for the reply Hellbelle 

        I'm so sorry to hear this happen. 😥
        We will definitely look in to this. 🧾

        Just to ask - is the answerphone going to your Virgin Media voicemail or your telephone handsets answerphone?

        Kind regards,
        Ilyas.