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dd68's avatar
dd68
Joining in
27 days ago

Landline still not working

Landline not working since 22/03 - rang several times given fix times - never resolved still not working. 
Contacted on here by agent but no update or action.
Rang Custoner Services and get the same reply wait and will be resolved in 4 to 6 hours.  Asked several times for engineer visit no one can provide - absolutely shocking customer service no one at VM willing to take responsibility to sort this issue out.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    27 days ago

    Hello dd68,

     

    Sorry to hear of the landline issues experienced, we can see you're currently in a Private message with my colleague. From the times of the messages it looks like the agent wasn't available at that time, we work till 6pm on weekends, they aren't ignoring you and will respond as soon as they're available.