Since a lightning strike locally on Saturday night, we have had no signal from our landline at all. I've run all electrical checks inside the house, the internet & TV are both working.
After days of trying on this forum, I just need a telephone number to call to arrange a visit from a Virgin engineer because this situation is intolerable.
Grahame Tate
Hi Grahame 👋 Welcome back to the forum! Thanks for posting.
Sorry to hear about your loss of landline service following the storm! We appreciate this must be a concern.
If there's a known local outage it would be listed here 👉 https://virg.in/service or by calling 📞 0800 561 0061 - if there's an outage listed then the field team are already working on getting this resolved as quickly as possible!
If there's nothing listed there may be a fault specific to your service which we need to raise and investigate. It looks like you are already in a PM with my colleague following your post on another thread 👉 here
Sadly the community isn't an instant support platform. We will always endeavour to respond as quickly as possible, but response times can vary depending on staff working hours and availability.
If you ever need to contact us urgently, you can do so by phone on 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
Alternatively you can also contact us via Social Media (Instagram, Facebook, Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia or 📲WhatsApp: 07803089684
Hopefully we can get it sorted for you ASAP! Thanks for your patience in the meantime. 🌞
