Forum Discussion

WDM1's avatar
WDM1
Joining in
2 years ago

Landline problem

Cannot get through to elderly mother on her landline

anyone know if there is a problem in KY1 3DS postcode? 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi there WDM1 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm so sorry to hear about the issues with your mothers landline. 😢
    I've had a look and I cannot see any issues in the area for that postcode in relation the the landline.
    We also advise not to publicise any personal information such as emails, numbers or post codes for the protection and safety of data.

    In relation to the issues with the landline, we are experiencing an issue where customer on the Virgin Media hub 5 cannot ring out, only outgoing calls and not incoming calls.
    Have you tried to ring her from a landline or mobile to see if the issue is with her home phone setup?

    Let us know and we can go on from there. 🧾

    Kind regards,
    Ilyas.

    • WDM1's avatar
      WDM1
      Joining in
      2 years ago

      Thanks. Tried ringing from my mobile and cannot get connected 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply WDM1 😇

        Have you been able to try another mobile or landline to ensure it's not the device on the callers end but the receivers end? 📞

        Let us know and we can carry on from there.

        Kind regards,
        Ilyas.