Forum Discussion

Cgd's avatar
Cgd
Joining in
23 days ago
Solved

Landline Porting Issues

Good Afternoon

I returned to Virgin Media yesterday and was expecting my landline to be ported over from BT to Virgin. 24 hours later and when dialling my original number it's still coming up as a "busy line" tone. Any ideas how long it takes and who to actually call to speak to? Not impressed! Thanks in advance for any help.

  • Beth_G's avatar
    Beth_G
    23 days ago

    Hi Cgd

    Thanks for your post, welcome to the Community Forums.

    It can take up to 10 working days from when your number has been ported for the port to go through. We can only request a port once the landline service has been activated with us too, so this may be why. However I can check to see that the number port is in motion for you.

    I've popped you over a private message.

  • Beth_G's avatar
    Beth_G
    Forum Team
    23 days ago

    Hi Cgd

    Thanks for your post, welcome to the Community Forums.

    It can take up to 10 working days from when your number has been ported for the port to go through. We can only request a port once the landline service has been activated with us too, so this may be why. However I can check to see that the number port is in motion for you.

    I've popped you over a private message.